CXP represents a new breed of nimble, attentive, and technologically versatile contact centre outsourcers. An owner managed business, operating from locations in Glasgow and Durban, we deliver innovative multichannel customer experiences to leading brands. We blend great people and targeted automation, delivering distinctive customer experiences to our clients.
CXP’s strategic approach has chimed with UK companies who sought to relocate front office work away from other offshore locations. We have optimised UK quality with a lower cost to serve, based on a blended location. CXP has leveraged its acknowledged expertise in safely transitioning large and complex operations into the UK and South Africa. All our quality, compliance and regulatory functions are managed from the UK. Find out how we can deliver exceptional results for your business.
We design and deliver distinctive customer experiences for our clients. We pride ourselves on recruiting people who have a natural drive to learn, grow and succeed. We provide a great environment to work and thrive, including homeworking. 88% of our staff would recommend CXP to their peers. Our goal of #1000happypeople is what we are aiming for. Join our team today.
Working with world-class technology partners, CXP offers nuanced solutions to streamline your customer journeys. The pandemic has ended the 9-5 culture, so self-service and “out of hours” solutions need to match expectations. We can transform your voice and digital customer experience, to meet that demand. We bring the expertise to automate routine transactional activity. More complex and demanding interactions are handled by our highly skilled advisors. The result is happier customers and improved business performance. Explore some of our solutions.