Customer Experience People

Performance Driven Customer Management Solutions

 

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Inbound Customer Sales & Services

Get your calls through to the right people and give the customer what they need

Telemarketing

 Achieve fantastic results coupled with great customer experience

Early Stage Customer Collections

Improve internal processes and lower collection costs

Web-Based Channels

Bring the customer through the door faster with live webchat

Social Media

Quickly & efficiently deal with customers across social media - turn objection into opportunity

Insourcing & Co-Sourcing

Let CXP design the perfect solution to help meet your goals

Commercial Clients

We think of your customers as our customers

Revenue Growth

Sales are the life-blood to any business and an intelligent strategic approach to planning will always reap benefits. To increase revenues year on year, organisations need to increase the number of products and services they sell, be that to existing customers or by recruiting new ones. At CXP we have decades of experience and we take a consultative approach to help our clients see how best to grow.  As well as delivering outsourced sales solutions we can help you measure the impact of your channel strategies helping you evolve new customer journeys. When we represent a client’s brand we do so in a manner that is completely seamless. Our goal is to provide an outsourcing service without the feeling of outsourcing. That means upholding your reputation like it’s our own, because that’s exactly what it is.

Customer Experience

There are so many positive studies associated with optimising the customer experience, and there’s little argument that reducing the customers effort to deal with your brand, whilst making their transaction with your business a pleasant and efficient one will increase loyalty and greater advocacy, providing your business with more customers and improved profitability. Creating the right customer experience can often be challenging but you can rely upon us to work on a true partnership basis.

Cost Optimisation

We partner with clients by looking at the big picture and getting to decisions that increase profit. Sometimes that means an overall cost reduction but often it’s about maximising the existing or budgeted spend to get the best return. By working strategically as your partner, we can work together towards delivering a customer journey that’s both effective and efficient. Controlling and forecasting both costs and benefits is key, as is the agility and risk management we can provide.

Competition

Barriers to entry are constantly lowering due to the advent of new technologies, diversifications by companies in adjacent sectors to yours and from those with financial muscle to buy market share. Working smarter, being innovative and providing great products backed up by a fantastic customer experience are together, a recipe for building on your success. To take on the competition effectively, working with a specialist partner who brings creativity, technologies and great people to the table can make a considerable difference, allowing you to concentrate on your core business processes whilst we provide a cost effective and high-quality sales and service solution to your customers.

Public Sector Clients

Service excellence for citizens

 

Local Authorities

Councils are facing a tough and complex set of pressures – cuts in funding, a rising demand for services and economic growth challenges. Local authorities have responded decisively – but further spending cuts are on the horizon.

  • How can local authorities transform themselves to respond to the pressures they face?  
  • What will the councils of the future look like?  
  • How can local government encourage growth in a climate of austerity?

At CXP, we believe we can be part of a solution by providing more flexible and cost effective ways to serve citizens, collect revenues and reduce the pressure on budgets.

 

Health

According to industry analysts, the NHS trusts have been awaiting an economic and operational storm for the last 5 years. Some would say that storm has arrived. There is an ongoing need for additional investment, transformation projects to unleash value and many core operational issues to deal with that could have a positive effect on patients across the UK.

At CXP we are as much about helping clients understand the issues and opportunities and helping to design solutions, as we are about delivering efficiencies through an outsource partnership approach. Whether it be a solution addressing missed hospital appointments or a facilities helpdesk solution, we can utilise our expertise and our cost effective, flexible approach to help.

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Ways to reach us...

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Tara House,
Bath Street,
Glasgow, G2 1HG

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2nd Floor,  70 West Regent Street,
Glasgow, G2 2QZ

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Empire House 1/1,  131 West Nile Street,
Glasgow, G1 2RX