About CXP

We are an owner managed multi-channel customer management business,

providing a very personal service to our clients and their customers.

Who We Are…

Our leaders are steeped in the customer management industry. We have worked as outsource service providers as well as working on the “inside” for some of the most respected business brands. We are an agile and personal mid-market provider with big corporate experience. We have vast experience of industry best practice, as well as the ‘what not to do’ that goes with experience.

Over the years we have worked with many of the world’s biggest brands. Our expertise means that your customers will be taken care of with skill and dedication. When your customer speaks with us you can be sure that your brand will be represented in a highly professional manner, and in a tone that is perfectly tuned to reflect your brand and your brand values.

We are an agile provider with strong transformational capabilities and a global delivery footprint offering optimal and innovative pricing. CXP was launched in Glasgow in February 2016 and now employs around 700 people across our UK and South Africa sites.

We are big on quality, big on compliance and are authorised and regulated by the Financial Conduct Authority.

What We Do…

In simple terms we have customer conversations whether that be over the telephone, by e-mail, web chat or via social media. We use our experience to win new customers for our clients then look after these clients by providing specialist support, general customer service or more specific customer lifecycle services.

We are an owner managed multi-channel customer management business that provides a very personal service to our clients and their customers.

Our proactive, agile mid-market approach gives you what you need when you need it. This agility means we can work with you to progress at your pace on the journey you are about to start on.

Come and talk to us.

Inbound Customer Sales & Services

Get your calls through to the right people and give the customer what they need

Telemarketing

Achieve fantastic results coupled with great customer experience

Early Stage Customer Collections

Improve internal processes and lower collection costs

Onshore/Offshore Capability

Location in South Africa to complement U.K. delivery

Robotic Process Automation

RPA embedded within outsourced service model to drive efficiencies and improve customer experience

Insourcing & Co-Sourcing

Let CXP design the perfect solution to help meet your goals

What's next...

Ways to reach us...

Find Us

Tara House,
Bath Street,
Glasgow, G2 1HG

Find Us

2nd Floor,  70 West Regent Street,
Glasgow, G2 2QZ

Find Us

Empire House 1/1,  131 West Nile Street,
Glasgow, G1 2RX