#wearecxp
#wearecxp
#customerexperiencepeople
#customerexperiencepeople
#performancedriven
#performancedriven
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Our leaders are steeped in the customer management industry. We are an agile provider with strong transformational capabilities and a global delivery footprint, offering optimal and innovative pricing. CXP was launched in Glasgow in February 2016 and acquired a 10-year old South African BPO as part of our global expansion. We now employ 1000 people based in five locations across our UK and South Africa site. We are big on quality, people, performance and compliance – authorised and regulated by the Financial Conduct Authority.

With our multiple operations spread over 5 locations we can apply global strength to solving local needs, providing our clients with a strategic approach to cost optimisation. Highly respected UK global brands have invested in delivering their customer care and sales experiences from South Africa (SA), our offshore operation. The market movement has seen brands repatriate services being provided from India and the Philippines, back to the UK or into SA. We have particular expertise in transitioning large complex spectrums from the UK to SA.

CXP’s world-class technology suite offers state of the art solutions for your customer processes. With full omni-channel capability we can support your entire voice and digital customer journey.  Furthermore, to provide greater efficiencies we will work with you to automate routine transactional activity or incorporate advanced speech recognition elements into your customer calls, leaving the more complex and interesting interactions to be handled by our highly skilled advisors.

Cost optimisation may be the end goal however, by reducing the customer’s effort to deal with your brand; you will see increased loyalty, advocacy and business profitability. Through best use of technology, we can vastly reduce the cost of serving your customers, and we know you’ll want to see a continual improvement in the service we deliver. Our agile and highly collaborative approach will form a strong basis of a long-term partnership and position you to achieve your goals. View our client case studies.

We design and deliver distinctive customer experiences for our global clients. We pride ourselves on recruiting people who have a natural drive to learn, grow and succeed. Our big hairy ambitious goal (BHAG) #1000happypeople is what we are aiming for. If you are looking for a purpose bigger than yourself, join our journey today.

Meet Our Dynamic Team

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Keith Inch

Keith Inch

Chairman

Harry Hogg

Harry Hogg

Managing Director UK

Bruce Muil

Bruce Muil

Chief Operating Officer SA

Denton Muil

Denton Muil

Managing Director SA

Mekaeel Randeree

Mekaeel Randeree

Director - Finance

David McGowan

David McGowan

Chief Operating Officer UK

Lesley Murphy

Lesley Murphy

Finance Director UK

Pauline Woodroffe

Pauline Woodroffe

Business Development Director UK

Robert Adie

Robert Adie

Chief Technology Officer UK

Leasa Hastie

Leasa Hastie

Senior Operations Manager UK

Etienne Pieterse

Etienne Pieterse

Director - Operations SA

Tim Campbell

Tim Campbell

Director - Operations SA

Anisa Pillay

Anisa Pillay

Director - People SA

Fiona Cranie

Fiona Cranie

Senior Operations Manager UK

Evonne Turner

Evonne Turner

Senior Operations Manager UK

Liz Hunter

Liz Hunter

Head of Operational Strategy UK

Abigail Hewson

Abigail Hewson

Head of Client Services UK

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Keith Inch

Keith Inch

Chairman

Harry Hogg

Harry Hogg

Managing Director UK

Bruce Muil

Bruce Muil

Chief Operating Officer SA

Denton Muil

Denton Muil

Managing Director SA

Mekaeel Randeree

Mekaeel Randeree

Director - Finance

David McGowan

David McGowan

Chief Operating Officer UK

Lesley Murphy

Lesley Murphy

Finance Director UK

Pauline Woodroffe

Pauline Woodroffe

Business Development Director UK

Robert Adie

Robert Adie

Chief Technology Officer UK

Leasa Hastie

Leasa Hastie

Senior Operations Manager UK

Etienne Pieterse

Etienne Pieterse

Director - Operations SA

Tim Campbell

Tim Campbell

Director - Operations SA

Anisa Pillay

Anisa Pillay

Director - People SA

Fiona Cranie

Fiona Cranie

Senior Operations Manager UK

Evonne Turner

Evonne Turner

Senior Operations Manager UK

Liz Hunter

Liz Hunter

Head of Operational Strategy UK

Abigail Hewson

Abigail Hewson

Head of Client Services UK

Keith Inch

Keith Inch

Chairman

Harry Hogg

Harry Hogg

Managing Director

Bruce Muil

Bruce Muil

Chief Operating Officer SA

Denton Muil

Denton Muil

Managing Director SA

Mekaeel Randeree

Mekaeel Randeree

Director - Finance

David McGowan

David McGowan

Chief Operating Officer UK

Lesley Murphy

Lesley Murphy

Finance Director UK

Pauline Woodroffe

Pauline Woodroffe

Business Development Director UK

Robert Adie

Robert Adie

Chief Technology Officer UK

Leasa Hastie

Leasa Hastie

Senior Operations Manager UK

Etienne Pieterse

Etienne Pieterse

Director - Operations SA

Tim Campbell

Tim Campbell

Director - Operations SA

Anisa Pillay

Anisa Pillay

Director - People SA

Fiona Cranie

Fiona Cranie

Senior Operations Manager UK

Evonne Turner

Evonne Turner

Senior Operations Manager UK

Liz Hunter

Liz Hunter

Head of Operational Strategy UK

Abigail Hewson

Abigail Hewson

Head of Client Services UK

Our Accreditations

We are big on quality, big on compliance and are authorised and regulated by the Financial Conduct Authority. We are also members of BPESA, South Africa’s trade body for the International Global Services Market.