CXP Blog Archives - Customer Experience People

What Do Your Customers Really Want?

by Amy Holmes | Sep 26, 2018 | Customers, CXP Blog

It doesn’t matter if you run a local business, an Amazon store or if you provide services worldwide, everything you sell boils down to just one simple statement: what do your customers really want? One of the first lessons we learn when we start our own business is...

Inbound and Outbound Call Centres. Different?

by Timothy Grant | Sep 15, 2018 | CXP Blog, Inbound & Outbound

The difference between inbound and outbound call centres is in some respects very obvious and depends on the type of calls that they might specifically manage: An inbound call centre as you would think manages incoming calls or inbound messages via digital channels...

How well do you know your customers?

by David Pilkington | Aug 31, 2018 | Customers, CXP Blog

Knowing your customers these days is not just an option, it’s mandatory. Companies approach their customers in different ways, depending on the reason they are contacting them: maybe for an issue, for misplaced expectations or to receive help with products or...