Case Studies
We’re an owner managed multi-channel customer management business,
providing a personal service to our clients and their customers.
Our Clients
Find out how we deliver great results
The Organisation: Large UK Energy Retailer
They currently have around 300,000 customers and our service handles approximately 20,000 calls per month.
The Organisation: Global Drinks Business
Our client makes some of the world’s best-loved Scotch Whiskies. Their premier brand is their central focus, supported by other global brands in the fast-growing Single & Blended Malt categories. An international business turning over c.£800M (2019) headquartered in Scotland. They employ over 3,500 people in their wholly owned and joint venture companies, and two thirds of their people are based outside the UK.
The Organisation: Large UK Water Retailer
The largest independent business to business water retailer in the UK which had grown from 0 to more
than 350,000 customers in under 4 years.
