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We’ve managed to cut 10-minute interactions to 6 minutes.
As an outsourcer, we have embraced automation as part of a hybrid approach to improve our efficiencies. If automation is introduced to the situation, it can cut the time taken significantly, thanks to a software robot retreiving and presenting the data in the blink of an eye. The result is that customers can resolve their queries quickly and our clients benefit from a fluid and more efficient customer experience.
Read how our advisors are empowered by this hybrid approach and how our data backs it up.
“As an outsourcer, we have embraced automation as part of a hybrid approach to improve our efficiencies”
The art of delivering customer service faster and more efficiently with contact centre digital transformation
Humley, a UK-based Conversational AI software provider and VKY
Keeping one step ahead, always
Barriers to entry are constantly lowering due to the advent of new technologies as well as diversifications by companies in adjacent sectors to yours and those with financial muscle to buy market share. Together, working with smart people, being innovative and delivering great products backed by a distinctive customer experience are key to your success. To take on the competition effectively, working with a specialist partner who brings creativity, technologies and great people to the table can make a considerable difference and allow you to concentrate on your core business processes whilst we provide a cost-effective and high-quality sales and service solution to your customers.