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Robotic Process Automation (RPA)

Robotic Process Automation

Delivering your entire voice
and digital customer journey

CXP’s world-class technology suite offers state of the art solutions for your customer processes. With full omni-channel capability we can support your entire voice and digital customer journey. Furthermore, to provide greater efficiencies we will work with you to automate routine transactional activity or incorporate advanced speech recognition elements into your customer calls, leaving the more complex and interesting interactions to be handled by our highly skilled advisors.

Why trust our RPA approach?

CXP are born from the call centre and customer management industry. We are customer experience experts and deliver services to millions of customers every year. Our background and expertise in customer sales and service delivery sets us apart as a partner for our clients in their automation journeys. As customer management practitioners and operators, we see best practice across various operations and sectors. We have learned first-hand (in real life operating environments) the challenges and risks associated with contact centre optimisation, automation, and digitisation.

Owner lead, global expertise

Our team are experts at automation, digitisation, big data, and technology enabled change. We are strategic partners to UiPath who we work very closely with on the identification, analysis, solution design and implementation of projects. UiPath are world leaders in automation and have supported the on an number of global automation processes. Their market knowledge comes from being hands on automation practitioners across multiple sectors and regular dialogue with some of the market monitoring and research specialists such as Forrester, Gartner, Nelson Hall, and Everest. These relationships and the knowledge sharing are crucial to UiPath-CXP’s ability to share knowledge with their partners and their clients.

A unified Hub for all information and tasks

Humley’s Conversational AI Assistant enables CXP to rapidly deploy conversational interfaces across a wide variety of functions including Sales and Services, HR, Finance and IT and industries. By using Humley’s technology, CXP can better understand our clients customers and employees and as a result, provide useful outcomes and answers to questions at the first time of asking, nearly every time.

 

Data Talks

Alongside are a few RPA examples across our business which truly demonstrate how we have successfully challenged our client to propose new focus areas for automation and delivered those efficiencies at speed.

Client Sector Front or Back Office Speed to Automate Efficiency Gain
Water Utilities Back 16 Days 73%
Energy Utilities Front 21 Days 35%
Financial Services Back 14 Days 75%
Energy Utilities Back 1 Day 12%