Robotic Process Automation
RPA embedded within outsourced service model to drive efficiencies and improve customer experience
We believe CXP are differentiated in our proposition and our approach to delivery of Robotic Process Automation (RPA). But why?
CXP are “born from the call centre and customer management industry”. We are contact centre operations experts and deliver services to millions of customers every year. Our background and expertise in customer sales and service delivery sets us apart as a partner for our clients in their automation journeys.
Half our lives are spent looking outwards talking with clients, consultants, vendors, strategists and indeed customers across multiple sectors here and overseas. As customer management practitioners and operators, we see best practice across various operations and sectors. We have learned first-hand (in real life operating environments) the challenges and risks associated with contact centre optimisation, automation, and digitisation.
We are experts at automation, digitisation, big data, and technology enabled change. We are strategic partners to UiPath who we work very closely with on the identification, analysis, solution design and implementation of projects.
UiPath are world leaders in automation and have supported the automation of many thousands of processes on a global basis. Their market knowledge comes from being hands on automation practitioners across multiple sectors and regular dialogue with some of the market monitoring and research specialists such as Forrester, Gartner, Nelson Hall, and Everest. These relationships and the knowledge sharing are crucial to UiPath-CXP’s ability to share knowledge with their partners and their clients.
Our approach to partnering with our clients is honest, transparent, and based on an agile “can do” approach. The following are just some of the RPA examples across our business which truly demonstrate how we have successfully challenged our client to propose new focus areas for automation and delivered those efficiencies at speed.
|Client Sector||Front or Back Office||Speed to Automate||Efficiency Gain|
|Water Utilities||Back||16 Days||73%|
|Energy Utilities||Front||21 Days||35%|
|Financial Services||Back||14 Days||75%|
|Energy Utilties||Back||1 Day||12%|