Profitable sales revenues are the life blood of any business as markets become more competitive and challenging. Most sales and marketing professionals would agree, there is no better way of approaching your prospects and customers than to speak to them directly, and a well-executed telemarketing campaign is one of the best, most controllable and cost-effective ways of generating new and incremental business.
Talented people having great conversations
CXP is experienced at delivering outbound sales campaigns for blue-chip brands across the Financial Services, Insurance, Media and Publishing?? Retail?? Utilities, Property and Telecoms sectors. We know that high performing teams are at their most effective when people and operational processes are combined with leading-edge data and business insight and used cohesively to drive the team forward.
Our people processes are designed to completely support our frontline colleagues, to promote from within, and provide a sense of belonging. This is a vital part of our low attrition retention strategy, which in turn deliver the highest levels of performance for our clients, and our unique skills in data insight ensures their campaigns run at optimum levels of efficiency.
As an FCA-regulated business, our ethos fully respects treating customers fairly and our quality and compliance frameworks are always aligned with our clients. Our record of regulatory compliance is exemplary, and we have never had the need to report a breach to a regulator.
We have experience in both B2B and B2C sales and services and are skilled at creating new conversations, developing opportunities, and closing sales and service calls.
Our people are passionate, well trained, well rewarded, and highly motivated to meet your goals.
Your brand integrity is always at the heart of our customer conversations, and through an intelligent approach and through our professionalism, we will achieve your results whilst delivering a customer experience to build brand advocacy.
Experience and capabilities at a glance
- Appointment setting
- Direct sales, customer retentions and renewals
- Lead generation
- Cross-selling & Up-selling
- Welcome calls
- Customer lifecycle calling
- Product recalls
- Market research
- Data cleansing, data mining and enhancement
- Database building