Slow responses or queries that go unanswered will ultimately damage your brand. In a mobile world it is imperative to offer web-channels that keep your customers connected and engaged. Effective, professional channels are proven to improve customer loyalty and deliver increased sales. Customers are increasingly using webchat services and it’s now the highest growth customer channels. It’s a simple way for customers to get information they need from your website, to get connected easily and get responses quickly and without hassle.
A well-executed Chat will reduce abandonment rates on your site, provide a cost-effective method of supporting your customer and can be used to complement self-help where more detailed information is required.
Over the years we have delivered live webchat services with well-trained live agents answering questions, directing navigation and capturing real time prospect information.
With our broad range of industry knowledge and web-chat techniques, we are well positioned to help you harness a cost-effective solution as part of your sales and services strategy, and our state of the art technology enables us to integrate Click-to-Chat Chat-Bots as an additional channel.
In a digital world, where customers demand many diverse ways to communicate with you, email is still hugely popular. There are a multitude of uses for email in the context of managing customer relationships and if you publish your email address customers will expect prompt, clear communications with your business, equivalent to the response they expect from a voice conversation.
We know using the right punctuation, grammar and sentence structure are imperative to reflect the professional image required to represent your brand, and our recruitment programmes takes this into account.
And to ensure your business is fully supported we utilise email management tools to route, queue, track and respond in a timely and professional manner ensuring your customers enjoy a great experience.