We’ve managed to cut 10-minute interactions to six minutes

Author: Jade
Published: 16 September 2021
Categories: News
"As an outsourcer, we have embraced automation as part of a hybrid approach to improve our efficiencies"

As an outsourcer, we have embraced automation as part of a hybrid approach to improve our efficiencies. If automation is introduced to the situation, it can cut the time significantly taken thanks to a software robot getting and presenting the data in the blink of an eye. The result is that customers can resolve their query quickly and our clients benefit from a fluid and more efficient customer experience.

Read how our agents are empowered by this hybrid approach and how our data backs it up.