The Recruitment Process

Discover what it takes to join our team

Step 1 – Apply

 Applications for all of our vacancies are made via our online application form or you can upload a copy of your CV. On the application form we ask for information like your contact details, email address and CV, so it’s a good idea to have all this to hand.

Step 2 – Telephone Interview

 If your application is successful you will receive a telephone call from our recruitment team to take part in a telephone interview. The telephone interview gives us the opportunity to gain a greater understanding of your experience and skills. It also gives you the chance to ask us any questions regarding the role.

Step 3 – The Interview

If you are successful at the telephone interview, we’ll invite you to attend a face to face assessment centre. The assessment may include the following stages:

  • Introduction to CXP
  • Ice breaker exercise
  • Skills based testing
  • One to one interview

We’ll be keen to explore your interest in the role, your fit with our values and the key skills needed for the role. Where you can you should look to provide evidence of your core competencies by quoting examples of when, why and how you have demonstrated certain skills in the past. This lets our interviewers quickly assess your fit for the role.  Also, to allow us to progress your application quickly it is critical you bring supporting documentation like your passport, which verifies your right to work in the UK and driving licence or bank statement, which verifies your current address.

Hints and Tips

We know that applying for a new job can sometimes be stressful, but we are here to help and guide you through the whole process. We want to help you promote the best version of yourself. Below, you’ll find some helpful tips and advice relating to each stage of the process.

The Application Process

  • Make sure your CV is up to date.
  • Think about what will impress us.
  • Bear in mind which job you’re applying for and make sure you tell us which skills you have closely matching what we require for the role.
  • This might seem like common sense, but make sure you check tor any spelling mistakes and other errors. And no “txt spk”, please.

CV Building

  • Contact Details – This is the easiest part, you just need to include your name, address, email and telephone number.
  • Profile – This section only needs to be short 2 or 3 sentences describing you as an employee and more importantly as a person.
  • Employment History – Here you need to list your previous careers in chronological order starting from the most recent, including the following details: Employer’s name and address, job title, period of employment and a short bullet point list describing your role and responsibilities.
  • Education – Here you will need to list your education history, once again beginning with the most recent. This should include the name of the school or college, qualifications gained and the grade of each qualification.
  • Further Qualifications – In this section you can tell us about any other qualifications or achievements that you have; make sure that anything you put in here is relevant to the job you’re applying for. If you don’t add anything further don’t worry about it.
  • References – Include the details of at least two references, one of these needs to be a previous employer.

 Interview Preparation

  • Good preparation is the way to ensure you get the most out of your interview.
  • Learn as much as you can about the company as this shows you have a keen interest in coming to work for us.
  • Research the position and the skills/behaviors required. Make sure you read over the job advert and are clear on what is entailed in the role.
  • Think about now you would structure an answer to a competency-based question.
  • Competency based questions usually begin “‘Give us an example of” or “Tell us about a time when..“ You should start by providing a brief background to the situation, describe what you need to achieve, tell us in detail now you achieved it, and then let us know what the outcome was.

 On the Day

  • Listen carefully to the interviewer’s questions so you can answer them properly.
  • It you don’t understand the question don’t be afraid to ask us to repeat or rephrase it
  • Remember the interview is your opportunity to get information from us so the key is to come prepared with your questions.
  • Finally, remember to be yourself and good luck – we look forward to working with you!!

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